Matrix Biologe Shampoo is $18.00 for a small bottle here in Houston. Although it is expensive, I have used the Ultra Hydrating shampoo for years because it was the only product that suited my hair.
But, the last 4 bottles I bought made my hair unruly and I could not figure out why.
When I looked up what people were saying online, I found out that they changed their formula.
I emailed the company and asked if this was true and they told me to call another department.
I responded to that email in this way:
I have stopped using your products.
I consider it stealing my money when you change your product and don’t say anything.
I purchased about 4 bottles of your $18.00 Ultra Hydrating shampoo after you changed the formula and couldn’t figure out what was wrong.
Then I look it up online to find out you changed the formula.
And, when I asked you about this directly, you give me another number to call.
Your new product makes my hair dry and unmanageable.
So, I have stopped buying your product after years of being loyal to you because.
1: It is a bad product
2: You are a dishonest company.
Monetary Loss: $72.